How many working days does an insurer have to complete an investigation?

The correct answer reflects the requirement for insurers to complete their investigation within 30 working days. This timeframe is significant as it provides a clear expectation for both the insurer and the insured regarding the investigation process of a claim. A 30-working-day limit is intended to ensure that claims are handled in a timely manner, promoting efficiency and protecting the interests of policyholders.

This designated period allows insurers to gather necessary documentation, assess damage, and communicate with the insured effectively, ensuring that all pertinent information is considered before making a final decision on the claim. By adhering to this timeframe, insurers can balance the need for thoroughness in their investigations while also respecting the urgency typically associated with claim resolution from the perspective of the insured, who may be relying on the outcome for financial recovery or repair.

Having a structured timeline such as 30 working days helps maintain procedural consistency and accountability within the insurance industry. It also aids in minimizing disputes that can arise from delays, thus fostering trust in the insurance claims process.